Updated 01/04/21: From June 2020 have new infection prevention control measures, new PPE and a new patient journey to ensure everyone is kept as safe as possible during this pandemic.
To help minimise the risk of infection via surfaces we would like your email address to avoid the transfer of paper work and will ideally send any treatment estimates and consent forms electronically. Please email Reception@beechhouse-dental.co.uk before your next appointment to ensure we have your correct email address on record.
You are required to wear a mask within all communal spaces.
Please attend the practice with as few belongings as possible to avoid bringing in additional contaminants.
In order to comply with social distancing we would ask that
– To limit the number of people in the practice building, please do not arrive early for your appointment
– please attend your appointment on your own.
– If a chaperone is essential then contact details for this person must be given to reception to comply with test and tracing measures.
– Please respect the 2 metre distance rule.
There will be no walk in appointments permitted. All appointments must be made remotely over the phone or via email. To ensure this when you arrive you will find that the front door is closed. You will need to ring the door bell for entry.
– Our waiting room has been re-organised to enable 2 metre distancing
– If you would prefer not to wait in our waiting room, you can telephone reception from outside the practice or from the practice car park to notify us that you have arrived. We can then collect you and escort you (from a safe distance) straight into the surgery.
Hand hygiene: you will be required to use alcohol hand sanitiser on entering and leaving the practice.
On leaving the surgery you will be encouraged, as politely as possible, to not linger on the premises but to exit swiftly to allow as minimal contact with staff and fellow patients.
Staff Covid-19 testing: all staff undergo twice weekly Covid-19 asymptomatic testing.
Staff vaccinations: we are fortunate to have been offered vaccinations and almost all staff have now received either one or both vaccinations.
Upregulated PPE guidance: Clinical and reception staff are required to wear additional PPE which means we will have a considerably different appearance to what you have been used to.
Additional infection prevention control: You will notice additional measures in place such as frequent disinfection of common areas within the practice, alcohol gel stations, staff disinfection of WC after each use. Due to the use of aerosols in dentistry, surgeries will need to be left vacant after aerosol generation and an air extractor will be used to actively facilitate air changes to remove these aerosols.
Hard of hearing? Please do let us know if you rely on lip reading or find it difficult to understand us through our masks.
Dentistry rightly has a reputation for an exemplary level of hygiene. All our staff have gone through updated Covid-19 infection control training before returning to work. Our measures ensure there is minimum footfall within the practice and excellent infection prevention control. If you have any concerns or are unsure about any of the new guidance please do not hesitate to contact us on 01323 720980.
All the very best, kind regards,
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