Updated 29/10/21: As we are a health care setting, you are still required to wear a mask within all communal spaces of the practice. 

Please attend the practice wearing a mask and with as few belongings as possible to avoid bringing in additional contaminants.
In order to comply with social distancing we would ask that
– To limit the number of people in the practice building, please do not arrive early for your appointment
– please attend your appointment on your own.
– If a chaperone is essential then please have the contact details for this person ready to give to reception.
– Please respect people’s physical distance.

There are no walk in appointments permitted. All appointments must be made remotely over the phone or via email. To ensure this when you arrive you will find that the front door is closed. You will need to ring the door bell for entry.
– Our waiting room has been re-organised to enable social distancing
– If you would prefer not to wait in our waiting room, you can telephone reception from outside the practice (the practice car park for example) to notify us that you have arrived. We can then collect you and escort you (from a safe distance) straight into the surgery.

Hand hygiene: you will be required to use alcohol hand sanitiser on entering and leaving the practice.
On leaving the surgery you will be encouraged, as politely as possible, to not linger on the premises but to exit swiftly to allow as minimal contact with staff and fellow patients.

Staff Covid-19 testing: all staff undergo twice weekly Covid-19 asymptomatic testing.

Staff vaccinations: Staff have received both vaccinations by April 2020 and are currently in the process of receiving their 3rd vaccinations (boosters).

Upregulated PPE guidance: Clinical and reception staff are required to wear additional PPE which means we will have a considerably different appearance to what you have been used to.
Additional infection prevention control: You will notice additional measures in place such as frequent disinfection of common areas within the practice, alcohol gel stations, staff disinfection of WC after each use. Due to the use of aerosols in dentistry, surgeries will need to be left vacant after aerosol generation and an air extractor will be used to actively facilitate air changes to remove these aerosols.

To help minimise the risk of infection via surfaces we would like your email address to avoid the transfer of paper work and will ideally send any treatment estimates and consent forms electronically.

Hard of hearing? Please do let us know if you rely on lip reading or find it difficult to understand us through our masks.

Dentistry rightly has a reputation for an exemplary level of hygiene. All our staff have gone through updated Covid-19 infection control training before returning to work. Our measures ensure there is minimum footfall within the practice and excellent infection prevention control. If you have any concerns or are unsure about any of the new guidance please do not hesitate to contact us on 01323 720980.
All the very best, kind regards,
Beech House